Go through the General Paper Company Return Policy Now

Please contact your customer service representative or salesman before returning any allowable merchandise.

Permitted Returns

• Stock merchandise purchased within the last 30 days must be in the original box with no alterations or other markings made.
• All merchandise for return must be in sellable condition. Returns are not allowed on partial cases, unless sold in partial cases.
• The customer is responsible for applicable fees such as freight, restocking fees, UPS call tags, etc.
• There is a 20% Restocking Charge for all items returned.

General Paper inspects all returns and reserves the right to refuse credits on damaged, misused, or unsellable items.

Non-Returnable Items

• Close-Out Items
• Custom-cut, custom printed, or specially ordered items
• Discontinued or Damaged Merchandise
• Item purchased more than 30 days over the invoice date
• Equipment such as floor machines, vacuums (covered by the Manufacturer’s Warranty)

How to Return

Call Customer Service at +1 (225) 291-7827 to process your return.
Please have the following information on hand:

• Customer name
• Invoice number
• Product name
• Quantity being returned
• Serial number (if applicable)
• Reason for return